KazStamp Support

Common KazStamp Questions:

Installation

When I try to install KazStamp, some other program begins to install.

• Most likely you have old programs left in your temporary folder. Close all programs and clean your c:\windows\temp folder. Then run the KazStamp installation again.

When I try to install KazStamp, I get an error that I don't have the correct permissions.

• Microsoft Windows XP, 2000, and 2003 require that programs be installed only by a user with administrative privileges. Use an account that is an administrator for your PC to install KazStamp. Microsoft article 279783 (see reference below) has information on creating and changing user accounts.

I get the error: Cannot create file "C:\Program Files\KazStamp\KazStamp.tmp". Access is denied.

• You must run KazStamp for the first time as either the administrator or an account that has administrator priveledges. Microsoft article 279783 (see reference below) has information on creating and changing user accounts.

I get the error: Cannot save file - system cannot find the path specified

• You must install KazStamp as either the administrator or an account that has administrator priveledges. Microsoft article 279783 (see reference below) has information on creating and changing user accounts.

Registration

I received my registration code. Where do I enter it?

• In KazStamp, click on the File > Enter Register Code command on the menu bar. Copy the serial number and registration code from the e-mail or letter that you received into the boxes and press the "OK" button. You should receive a message that your copy has been registered.

I tried to enter my registration code, but I got an error about permissions.

• You must run KazStamp as either the administrator or an account that has administrator priveledges when you enter your registration code. Microsoft article 279783 (see reference below) has information on creating and changing user accounts.

I had to re-install the program. How do I get a new registration code?

• You don't need a new registration code. Use the File > Enter Registration Code command and enter your old serial number and registration code that were sent to you when you registered.

I lost my registration code. What is it?

• Your serial number and registration code were sent to you when you registered. If you no longer have the e-mail or paper copy of your registration information, you can locate it inside file kazstamp32.ini in the folder where you installed a previous copy of KazStamp. If you no longer have your old code, you may order a replacement registration code for a $5 administration fee using the link below.

POSTNET barcodes

Why doesn't the POSTNET barcode that KazStamp prints match the barcodes on other mail I receive?

• There are several different types of POSTNET bar codes. KazStamp tries to print the 11 digit delivery point code (62 bars), 9 digit ZIP+4 code (52 bars), or 5 digit ZIP code (32 bars) depending on the information in the destination address. For more information on POSTNET requirements, see the Domestic Mail Manual.

Can I use KazStamp to get a discount for mass mailing?

• While KazStamp is not certified by the USPS for bulk postage rates. A number of commercial quality products are available (for a lot more money) if you require certification or bulk mailing rates.

Defining Envelopes

How do I define a custom envelope size?

• Open the KazStamp documentation either from the Start menu or from within the program and look in the index under "envelopes". A step by step procedure is listed there. Keep in mind that KazStamp works best when your printer driver supports the envelope size that you are trying to print.

Microsoft Office

How do I "send" contacts from Outlook 2000, Outlook XP, or Outlook 2003 to KazStamp?

• A macro is provided for Outlook 2000, XP and 2003 that allows you to "send" one or more contacts from Outlook into KazStamp. Click the link below for instructions on installing the macro.

How do I "send" contacts from Outlook Express to KazStamp? Can KazStamp read contacts from Outlook Express?

• Sorry, but KazStamp does not integrate with Outlook Express at this time.

Which Outlook contacts will KazStamp imports?

• KazStamp imports any contacts from your main contact folder. It currently does not import contacts from any extra folders that may contain contacts.

Why do I get a KazStamp macro security error working in Word or Excel?

• By default, macro security is set to "high" in Word and Excel. This prevents the KazStamp macros from loading. Set the macro security to "medium" using the instructions in Microsoft support article 290949 (see link below).

Why do I get an error that KazStamp could not be started properly from Word or Excel?

• From the Start menu, run the "Configure KazStamp Tools for Office" command from the KazStamp folder. You must run this either as the administrator or when logged in with administrative access. The KazStamp logo will flash on the screen briefly. You may then connect to KazStamp from Word or Excel.

Is Office 2007 supported? Why do I get an error in Office 2007?

• Microsoft Office 2007 dramatically changed the user interface by combining menus and toolbars into what Microsoft calls the Ribbon. As a result, the current version of KazStamp is not compatible with Office 2007. We do not currently have a date when a new version will be released that will be compatible with Office 2007.

Printers

How do I print?

• In KazStamp, click on the File > Print Envelope command on the menu bar.

Where is the Printer Setup option on the File menu?

• Your printer setup is stored separately for each envelope defined. Edit the envelope definition by using the Format > Envelope Sizes to setup your printer.

I have a new printer. How do I use it in KazStamp?

• The printer is connected to an envelope definition in KazStamp. So when you add a new printer, you must define a new envelope size for it. Use the Format > Envelope Sizes command in KazStamp and press the "Add" button to define a new envelope size. In the first step you select your new printer and then continue to define the paper size, orientation, etc. for the new printer.

Why doesn't my graphic print?

• Graphics print correctly for nearly all printers. If you find that graphics are not printing, please send an e-mail to Kaczynski Software Support with your printer brand and model so that the problem can be investigated.

Windows

How can I get KazStamp to open the folder where my address files are stored by default?

• Use the Format > KazStamp Options command, select the "File Locations" tab, and specify the "Default Envelope Folder" to be your data folder where your address files (.ENV) are stored. (In version 8.5a, a problem with this function was identified and corrected in version 8.5c).

Why won't KazStamp 8.5c save any information when it is installed on Windows XP?

• KazStamp stores information in file "kazstamp32.ini". In KazStamp versions up to and including 8.5c, this file was located in the folder where KazStamp is installed (usually "c:\program files\kazstamp"). The security settings for this folder must be set to allow KazStamp to udpate file "kazstamp32.ini". Beginning with KazStamp 9.0a, this file is stored by default in an application data folder. Any envleope (.env) files should be stored in your "My Documents" folder. All folder locations can be changed using the Format > KazStamp Options menu command from within KazStamp.

Which versions of Microsoft Windows are supported?

• Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP, Windows 2003

Is there a version of KazStamp for Liunx?

• Sorry, not at this time.

Will KazStamp work with Windows Vista or Windows 7?

• We have performed limited testing of KazStamp under Windows Vista and it worked without problems. However, there is no guarantee that KazStamp will work under Windows Vista, especially if your printer is not supported. We are curretnly working on a new version which will work with both Windows Vista and Windows 7.

How do I open the help file with Windows Vista or Windows 7?

• Microsoft decided to disable support for older help file formats in Windows Vista or Windows 7 by default. See Microsoft support article 917607 for instructions on how to enable support for the older help file format.

Error Messages

Access violation at address 004B07AE in module 'kazstamp.exe'. Read of address 00AF0074.

• This usually occurs when you replace an old printer with a new one. Open KazStamp and use the Format > Envelope Sizes command to open the window with your envelope definitions. Delete any definitions for the printer that you replaced. Click on the "Add" button to define new envelopes for your new printer.

General Questions

How do I change the stamp in KazStamp to match the current stamp price?

• Unfortunately, the post office has increased rates faster than KazStamp can keep up. Since KazStamp does not actually print postage on your envelopes, having the wrong stamp price on the screen does not cause any problems with KazStamp. Keep using KazStamp for your envelopes for now, and this will be corrected in any future releases.